Big Chains
About Us Pricing
Customized Services Why Big Chains

Automated shipment tracking, zero manual follow-up

Add your shipment once. Big Chains tracks it automatically and emails your customers every update, under your company's name.

About Big Chains

Big Chains was built for freight forwarders and import companies across Saudi Arabia and the Gulf who are tired of manually chasing shipment updates. We connect directly to real carrier data so tracking, alerts, and customer communication happen automatically — giving your team time back and your customers a better experience, every single shipment.

Our vision
To become the digital operating system for freight forwarders and import & export companies in Saudi Arabia and the Gulf.
Our mission
To free freight forwarders and import & export companies from manual shipment follow-up, through full AI-powered automation that gives them the efficiency and professionalism once reserved for large companies.

Everything your shipments need, automatically

Built for freight forwarders and import companies of every kind across Saudi Arabia and the Gulf

Automatic Tracking

Automatic, regular updates from real carrier data — no manual checking.

Emails Under Your Name

Customers get updates from “Your Company via Big Chains”, in Arabic or English.

SOON

WhatsApp Alerts

Coming soon: your customers get shipment updates on their phone.

Live Vessel Map

See your shipment's real location and route, right on the dashboard.

Reports & Carrier Performance

Excel and PDF exports, on-time arrival rate, and which carriers run late most often.

Full Movement History

Every step your shipment took, loaded to delivered, with dates.

ETA Change Alerts

Get notified the moment an arrival date shifts — old vs new.

Instant On-Demand Check

Need an update right now? Refresh any shipment status in one click.

160+ Carriers Supported

Maersk, MSC, Hapag-Lloyd, and every major shipping line, in one place.

Air & Sea Freight

Track both ocean and air shipments from the same dashboard.

Consolidated (LCL) Shipments

One container with up to 20 customers counts as one shipment, and each customer gets their own email.

BETA

Route Advisor

See the sea chokepoints on your shipment's route, like Bab el-Mandeb, and their current status.

Why businesses choose Big Chains

When updates are automatic, accurate, and reach your customers as soon as something changes — everything downstream gets easier.

1

Stop answering "where's my shipment?"

Customers get automatic updates — no more repetitive calls and messages.

2

Catch delays before your customer does

ETA change alerts mean you're never caught off guard by a question you can't answer yet.

3

Look more professional, automatically

Branded, consistent updates build trust without any extra effort from your team.

4

Cut human error out of tracking

Status comes straight from real carrier data — not a manual guess or an outdated call.

5

Free your team for real work

Less time on status lookups means more time on the shipments that actually need attention.

6

Build customer trust that lasts

Proactive, accurate communication is what keeps customers coming back.

7

Make faster decisions

Accurate, up-to-date data means you can act on a problem as soon as it appears.

8

Grow without growing your team

Handle more shipments and more customers without hiring more people to answer the same questions.

9

Give your customers their own tracking portal

Customers get a dedicated page to track every shipment, past and present — building trust that lasts.

10

Get smarter with every shipment

See your full shipment history, get a reference for future bookings, and know which carriers perform best based on your own data.

11

Consolidated container? Everyone gets updated

Add an LCL container once with all its customers. Each one gets their own update, and no one sees another's details.

12

Powered entirely by AI

From tracking to customer support, Big Chains runs on AI — including Sanad, our AI assistant, who answers your customers instantly, many at once, any time of day.

Customized Services for Large-Scale Operations

Shipping more than 150 containers a month, or need something the standard plans don't cover? We'll build a package around your operation — custom integrations, a dedicated account manager, tailored reporting, and enterprise-level SLAs.

Simple, transparent pricing

Choose the plan that fits your shipment volume. No setup fees, no hidden costs.

Basic

600 SAR/month
Up to 15 shipments/month
  • Automatic shipment tracking
  • Email updates (WhatsApp coming soon)
  • Customer tracking portal
  • Standard support
Most Popular

Growth

1,750 SAR/month
Up to 50 shipments/month
  • Automatic shipment tracking
  • Email updates (WhatsApp coming soon)
  • Customer tracking portal
  • Sub-accounts for your customers
  • Priority support

Advanced

4,500 SAR/month
Up to 150 shipments/month
  • Automatic shipment tracking
  • Email updates (WhatsApp coming soon)
  • Customer tracking portal
  • Sub-accounts for your customers
  • Priority support

Need more than 150 shipments a month? Contact us for custom enterprise pricing.

Payment is by bank transfer to our company account. You'll see the account details after you sign up, and upload the receipt from your dashboard.

Ready to stop manual tracking?

Join shipping and logistics businesses across Saudi Arabia and the Gulf using Big Chains.

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